Price
The price of the products that we sell is depends on seasonal weather and market influences. So it shows that prices are sometimes subject to fluctuations.

Weight
The weight of seafood products shown on the website is the original weight of seafood. After weighing, we will clean and refrigerate to maintain and achieve the best quality of seafood.

Fish
All seafood that we sell will be cleaned of scales and viscera, and free fish will be cut and vacuum-packed. If the customer does not select the cut fish service, and the fish is bigger than the box, we will cut the fish to the size of the transport box.

Shopping
Please click the checkout button to add items to your shopping cart, and the system will reserve 20 minutes for you. If the settlement and payment are not completed within 20 minutes, the system will automatically open the selected goods to others for purchase.

Delivery
We deliver our product to most of the area in Peninsular Malaysia and it can be found in the service and conditions on the website. Hong Yun Seafood reserves the right to adjust delivery charges and service condition.

Delivery Fees
If purchases amount reaches RM200 and above, FREE charges applies to delivery to Kuala Lumpur and Selangor area, otherwise RM25 delivery fees will be charged. Other areas in Peninsular Malaysia, FREE delivery charges will apply if purchases amount reaches RM400 and above; if the purchases amount is between RM200 to RM399 there will be a charge of RM20 for the delivery charges; if the purchase amount is below RM200 there will be a RM40 of delivery charge.

Order
Order made before 5pm will be deliver by the next day, order made after 5pm will treated as the next day delivery, thus the order will be delivered by the day after tomorrow.

Operating Hours
If there is a holiday or public holidays, we will announce an early notice on the website. The delivery date will be resumed according to the information published at that time.。

Shipping Details
Hong Yun Seafood reserves the right to deliver only to the shipping address; delivery times are subject to change due to traffic, weather conditions & any other unforeseen circumstances. In the event of delivery failure due to customer’s unavailability, 2nd attempt delivery might be made on the next day, depending on our driver’s availability. Failure to receive the delivery on 2nd attempt, Hong Yun Seafood reserves the right not to refund the money, and goods shall not be retrievable.

Refund
We offer a guarantee of freshness, but products sold are not refundable. The customer must check the freshness of the goods at the moment of receipt and contact our customer service immediately; otherwise it will not be accepted. If there is any problem with the freshness of the product, we will compensate the same weight or above of the same product; or offer coupons for the same amount for a discount on the next purchase, Hong Yun Seafood have the final decision-making power.